Frequently Asked Questions
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How do I get started?
How do I access my BARN Account?
Log in by clicking on the LOGIN button at the top right corner of this webpage. Use the email address you signed up for a membership with and password (if you have forgotten or don’t have a password, you can reset/request it
here). Your BARN account allows you to sign up for classes with your member discount rate, track what classes you’ve taken, and more.
How do I check what classes I’m registered for?
Log in to your BARN account and go to My Profile then click on My event registrations to see your list. It’s helpful to check and make sure you have completed any prerequisites a class may require.
How can I access my invoices and payments?
Log in to your BARN account and go to My Profile then click on Invoices and payments to see a list of your payments and any unpaid invoices.
Does my credit card information get saved?
For a monthly membership, your credit card is set up for recurring payments. However, we do not keep credit card information on file for registering for a class. You will need to enter your credit card each time you register. We accept Visa, MasterCard, and American Express. If you would like to send a check, please contact the registrar via email at
[email protected] to register. She will make a note that a check is on its way. Or you can come into the office to register and pay.
What is my fob?
Every member, ages 14 and up, receives a fob, which is essentially a key to the building. Your fob provides access to the front door 7 days a week, 7 am – 10 pm.
Why doesn’t my fob work in all the studios right now?
Every studio has a set protocol for allowing members to have access to the space. This is for safety reasons and for the protection of equipment. After you attend the required orientation and/or training for a studio, the studio lead will notify the Membership Coordinator to upgrade your fob, which is done remotely. Please review the Fob Access Info sheet to see what steps are needed.
I went to a training session. Why doesn’t my fob open the studio door?
There are several reasons your fob might not work: 1. Maybe you have a family member’s fob, 2. You may have tried using it outside the monitored open studio time, 3. Maybe the studio lead has not notified us of your upgrade or 4. Maybe you have a faulty fob. Call Jen at 206-842-4475 ext. 202 for assistance.
Lost your fob?
Contact the Membership Coordinator to request a new one. There is a $25 replacement fee. If you find your old fob, return it for reimbursement.
The class I want is full. What should I do?
Please add your name to the waitlist. We do get cancellations, so you might get in. There is never an obligation to take it. Further, putting your name on a waitlist informs us of the demand for the class. We will go back to the waitlist to notify you if a new class is scheduled so you get first dibs.
I signed up for a class, but I need to cancel. What are your cancellation and refund policies?
To cancel your registration, please notify the Registrar by phone at (206) 842-4475 x216 or email
[email protected] at least
four (4) days prior to the class/event start date (unless stated in the class description with a different cutoff date) in order to receive a credit or refund. Registrar hours are M-F, 9:00 AM to 5:00 PM.
Why didn’t I get a member discount for the class I registered for?
Please be sure to log in to your member account before registering for a class. You can log in to your account
here.
What is BARN’s COVID policy?
Can I upgrade my membership from Individual to Family?
Yes, it’s easy. Just call or email the Membership Coordinator at 206-842-4475 ext. 202 or [email protected] with the name and email address of the family member you want to add to your account. Their accounts will be added and fob(s) will be activated. An invoice for the pro-rated difference in price between the two memberships will be emailed to you to pay online. If it is an annual membership, you can also bring in a check.
I have guests visiting. Can I bring them to BARN with me?
Absolutely! Guests are welcome to take classes. They can sign up for most classes and then use the studio. They would simply pay the guest rate for the class and they pay a drop-in fee of $20 if they want to use the studio after class.
I am not getting any communications from BARN. Why?
If you feel you are not hearing from BARN, either with our newsletters, class confirmations, or notifications for upcoming events, please check your spam folder. Opening a BARN email in spam will sometimes signal your settings to allow those emails through to your inbox. If you still aren’t receiving emails, add either the “From” address that the email you received came from OR add the domain @bainbridgebarn.org to your Address Book or Contacts to continue receiving BARN emails in your inbox. If the problem persists, contact the Membership Coordinator to check that your email settings and email address are correct.
Can I change my email settings after I join?
You can always change your email settings. You can change the studios you hear from, you can change your email address and you can unsubscribe by logging into your account.
Questions?
We’re here to help! Reach out to one of our team members below:
Membership Coordinator
at 206-842-4475 ext. 202 or [email protected]
Registrar
at (206) 842-4475 x216 or email [email protected]
Bookkeeper and BARN Venue Rentals Coordinator
at 206-842-4475 ext. 222 or [email protected]
